Frequently Asked Questions (FAQ)
We offer various services, including warehousing, transportation, inventory management, order fulfillment, and supply chain solutions.
2. What industries do you specialize in?
We serve various industries, including retail, e-commerce, manufacturing, pharmaceuticals, and more.
3. How does your warehousing process work?
Our process includes receiving goods, inventory storage, order picking, packing, and shipping, all managed through advanced inventory systems.
4. Can you handle temperature-sensitive items?
Yes, we offer climate-controlled storage solutions for temperature-sensitive products.
5. How do you manage shipping and delivery?
We partner with reliable carriers and utilize a robust logistics network to ensure timely delivery, with options for standard, expedited, and same-day shipping.
6. What is your policy on damaged or lost shipments?
In the event of damage or loss, please contact our customer support team to initiate a claims process, and we will work to resolve the issue promptly.
7. How is pricing structured for your services?
Pricing is based on various factors, including volume, service type, and duration of storage. We provide customized quotes based on your specific needs.
8. Can I access my inventory data online?
Yes, we provide a customer portal where you can view real-time inventory levels, shipment status, and other relevant data.
9. Do you offer order fulfillment services for e-commerce businesses?
Yes, we specialize in e-commerce order fulfillment, including picking, packing, and shipping directly to customers.
10. Can you assist with reverse logistics?
Absolutely! We provide reverse logistics services to help manage returns efficiently.
11. What payment methods can I use to pay for the Prudence services?
We are accepting all payment methods (Cash/Debit cards/Credit cards). For our regular customers with accounts we offer an eWallet. Our partnering companies/enterprises will pay in a monthly invoicing system.
12. What is Cash-on-Delivery (COD)?
Cash-on-Delivery (COD) is a service provided by Prudence where merchants can get Prudence to deliver their products to buyers and then collect the payment from the customers on their behalf.
13. What is Prudence Domestic Service?
Prudence Domestic is the service of shipping and delivering documents and parcels within the customer's country.
14. What is the difference between actual weight and volumetric weight?
Actual weight is the weight of the package while volumetric weight takes into consideration the dimensions of the package. For example, if you order a tall vase, the volumetric package weight will be calculated based on the Length x Width x Height divided by 5000.
When your package is received at our facility, we calculate both the actual weight of the package and its volumetric weight; the larger figure will be applied to your package. This procedure is followed by all airlines and freight forwarding companies.
15. How can I tell if my shipment qualifies for Express or Freight?
For Express shipments, the following conditions must be met:
A maximum of 30 kilograms.
A combined length of not more than 274 centimeters (108 inches).
The dimensions must not exceed 158 centimeters (62 inches).
Maximum value limit for an express shipment (per shipment piece) is US$50,000.
If your shipment does not match any of the above conditions, then it cannot be shipped as Express.
16. Is my personal information safe with Prudence?
At Prudence, we take confidentiality seriously. We ensure all personal information such as identification details, street or e-mail addresses, phone numbers, or any other information provided on our website will not be shared or sold to any person, business, or entity.
17. What is warehousing/storage services?
Warehousing is a service offered by Prudence Logistics to store and manage your inventory in our strategically located logistics centers. Warehousing offers duty free or duty paid options to cater to the different needs of customers in all industry segments. We also ensure that your storage requirements and inventory management needs are met while providing real-time visibility at all levels to help you control your stock levels, streamline purchases and improve your order cycle time.
18. What are some of the items that cannot be stored in Prudence warehouses?
Since Prudence warehouses are built according to the local country's civil defense regulations, we do not store the following items:
Any hazardous materials that require special storage conditions.
Explosives.
Waste materials.
Foods.